In the case of the product not as described in the website, then within 2 days of you receiving the product you can request a Replacement / Exchange at no extra cost.In the case of the product is damaged, contact must be made within 24 hours of receipt of the products by email or call to notifying us of any damage to the product. Upon return, the article will undergo a quality control check to ensure the quality problem is found to be our responsibility rather than misuse or abuse of the product outside of our control.